Trust & Security

The design and development partner your security team can clear in minutes

ISO 27001-grade information security, WCAG-AA accessibility, and GDPR, CCPA & PCI DSS readiness, documented on one page, so verifying 10Turtle takes minutes, not a six-week questionnaire loop.

When you hand a partner your website, your customer data, your brand assets and your admin logins, you extend your own attack surface. Most agencies ask you to take that on faith. We don't. This page is our security posture in full, written to hand straight to your CISO, procurement lead or legal team.

Trustpilot 4.7 · 34*ISO 27001 ISMS*WCAG 2.2 AA built in

TRUSTED BY TEAMS THAT SHIP

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Trust snapshot

Verified at a glance

10Turtle operates a formal information security program and builds to international compliance standards. At a glance:

  • ISO/IEC 27001, information security management system *
  • SOC 2, service-organization controls *
  • WCAG 2.1–2.2 Level AA, accessibility built into every build (ADA Title II/III aligned)
  • GDPR · CCPA · PCI DSS 4.0.1, data-protection and payment-security readiness
  • Independently reviewed, Excellent on Trustpilot (4.7 / 34)* · 4.5★ on G2* · Clutch*
  • QA licenses held by our quality-assurance team *

Every claim on this page is verifiable. Where a figure isn't yet confirmed for publication we mark it with *, and we'll show you the underlying certificate or report on request.

How trust works here

Two kinds of security, both covered

Trust with an agency breaks into two questions. We answer both, in detail, with proof. A badge on a homepage only answers the first one, and only partially.

A serious partner answers both questions, in detail, with proof. That's exactly what the rest of this page does. Read it once and you'll know precisely what you're getting.

Why this matters

Your agency is part of your attack surface, treat it that way

Third-party vendors are one of the fastest-growing attack surfaces for any business. When a supplier's controls fail, the damage spreads to every client in their ecosystem. That's why procurement, finance and security teams send due-diligence and security questionnaires before they sign, and why regulations like GDPR require you to verify that the partners handling your data have adequate safeguards.

The web and design industry has a blind spot here: there's no licensing body for agencies, so anyone can claim to be "secure." A certification like ISO 27001 exists precisely to close that gap. It's third-party proof, not a self-assessment.

We built this page so you don't have to chase us for answers. A current ISO 27001 certification or SOC 2 report lets a vendor short-circuit a long security questionnaire, and everything a reviewer would ask for is documented below, in plain language.

0licensing bodies regulate web & design agencies. Anyone can call themselves "secure." ISO 27001 is third-party proof, not a self-assessment.
Door 1 of 2How we secure working with youYour data, credentials, designs, source code & contracts
Certifications and security frameworks audit close-up
Concept: an audit or certificate close-up
IMG 01 · CERTS · cover
2standards almost every buyer asks for: ISO 27001 and SOC 2.
Certifications & frameworks

Certifications: what we hold, and what it actually means for you

Two standards come up in almost every vendor security review: ISO 27001 and SOC 2. Here's what each one really proves, where 10Turtle stands, and a quick way to tell which your buyers will ask for.

ISO/IEC 27001

International standard

The world's principal standard for information security. To hold it, an organisation must build and operate an Information Security Management System (ISMS), a documented, living program of risk assessment, access control and incident response, and prove it to an independent, accredited auditor. It certifies the management system, not a product, and runs on a three-year cycle with annual surveillance audits. Because it maps to GDPR Article 32, it doubles as evidence of privacy diligence.

10Turtle's status: ISO/IEC 27001, certificate number, accredited issuing body, certified scope and dates pending owner verification.* We operate our ISMS across the teams and systems that touch client work.

SOC 2

US enterprise

Defined by the AICPA, SOC 2 is the report most large US organisations expect from a vendor. It comes in two forms: a Type I report attests to your controls at a single point in time; a Type II report attests to how effectively they operated over a period (typically 3–12 months). It's built around five Trust Services Criteria, with Security always in scope.

10Turtle's status: SOC 2, Type (I/II), Trust Services Criteria in scope and reporting period pending owner verification.* If your reviewer asks for a SOC 2 report, tell us and we'll map our evidence to it.

Which one do you actually need?

Pick where your buyers sit and we'll point you to the framework they'll expect. Not sure? The two overlap heavily, so a partner running both is covered either way.

Ask us for our SOC 2 posture.

US enterprise procurement is built around SOC 2. If your reviewer requires a SOC 2 report, tell us and we'll map our evidence to the Trust Services Criteria you care about.

SOC 2*Security TSCUS procurement

You'll want ISO 27001.

EU, UK and APAC organisations, and regulated sectors, typically expect ISO 27001. Because it maps to GDPR Article 32, it doubles as privacy diligence in the same review.

ISO 27001*GDPR Art. 32EU · UK · APAC

A partner running both clears either reviewer.

The two frameworks share a large portion of their controls, so one partner can satisfy reviewers on either side of the Atlantic. Tell us which framework your team reports against and we'll map our posture to it.

ISO 27001* + SOC 2*Overlapping controlsEither market
ISO 27001 vs SOC 2, at a glance
CriterionISO/IEC 27001SOC 2
What it certifiesAn Information Security Management System, the management system, not a productHow security controls are designed and operate, across five Trust Services Criteria
Primary geographyInternational, expected by EU, UK & APAC buyersUnited States, expected by US enterprise procurement
FormA single certification standardType I (point in time) or Type II (over ~3–12 months)
Audit & renewalIndependent accredited audit; 3-year cycle with annual surveillance auditsIndependent audit; reporting period set per report, commonly renewed annually
Maps toGDPR Article 32, "appropriate technical & organisational measures"AICPA Trust Services Criteria, Security always in scope
Best when your buyer isIn the EU / UK / APAC, or in a regulated sectorA large US organisation

As a rule of thumb: US enterprise procurement is built around SOC 2; EU, UK and APAC buyers and regulated sectors typically expect ISO 27001. If your procurement team has a preference, tell us, we'll map our posture to the framework you report against.

Secure handling of credentials and client data
Concept: secure handling of credentials and data
IMG 02 · DATA · cover
Internal security posture

How we protect your data, credentials, and IP

This is the section a security reviewer reads first. Every item below is a control we operate and can evidence, not a promise, a practice.

Least-privilege access

Only the people who need access to your systems get it, scoped to what their role requires, and access is removed when the engagement or the need ends.

Encryption in transit & at rest

Data you share with us is encrypted while it's moving (TLS) and while it's stored, so it's unreadable if it's ever intercepted or a disk goes missing.

Secure credential handling

Your logins and keys live in managed secrets and a password manager, never stored in plaintext, never pasted into chat or email.

NDAs & clear IP ownership

We sign NDAs before sensitive work begins, and on completion, the IP and source code are yours, clearly assigned. No lock-in, no hostage source.

Incident response & breach notification

A documented incident-response process, and prompt notification if an event ever affects your data, with the facts and the remediation, not silence.

Sub-processor governance

We vet the hosting, cloud and tooling providers in your project's chain, and can disclose the sub-processors that touch your data.

People security

Security training for staff and background-appropriate onboarding, so the human layer isn't the weak link in the chain.

* Specific identity providers, encryption standards, notification timeframes, tooling and the full sub-processor list are confirmed under NDA and pending owner verification, included in the security pack below.

Want the long form? We'll provide a completed SIG-style security questionnaire, our data-processing agreement (DPA), and supporting evidence under NDA.

Request our security pack & DPA
Door 2 of 2How we secure what we build for youThe site, app, store or automation we deliver, and the data it holds once it's live
Secure code review on screen during development
Concept: a secure code review on screen
IMG 03 · BUILD · cover
Engineering posture

Secure by design: how we build, not just what we promise

Security isn't a final-week scan. We engineer it into every stage of the build, following a secure software development lifecycle (SDLC), so the thing we hand you is hard to break, not just nice to look at.

1Threat modelMap how each feature could be attacked, and design the controls in from the start.
2Secure codeCode against the OWASP Top 10, validate input, encode output, enforce least privilege.
3SAST / DASTStatic and dynamic analysis run automatically on the pipeline, on every change.
4Human reviewA person reviews every change, the context a scanner can't see.
5Penetration testReal-world attack simulation finds what scanners miss, with a remediation report.In-house vs accredited partner pending verification*
6Patch & dependenciesFrameworks and components kept current, most breaches start with a known, unpatched flaw.
7Secure deployHardened servers, HTTPS everywhere, sensible defaults, unnecessary services switched off.

Same standard, every team, whether we're building a marketing site, a Shopify store, a custom application or an AI workflow.

Accessibility and compliance built into the product
People using assistive tech, inclusive by default
IMG 04 · A11Y · cover
What we build in

Accessibility and compliance, built into the product

The things you're liable for, we handle as standard, and they're also services we deliver for clients who need to get compliant.

WCAG 2.1 / 2.2 AA

Accessibility

We build to the POUR principles, Perceivable, Operable, Understandable, Robust, so your site works for everyone and stands up to an ADA claim.

  • Full keyboard navigation with visible focus
  • Alt text, sufficient contrast, semantic structure
  • Automated plus manual & assistive-tech testing
GDPR · CCPA

Privacy

Privacy-respecting by default, with "appropriate technical and organisational measures" per GDPR Article 32, and a DPA where we process data on your behalf.

  • Honest cookie consent, no pre-ticked boxes, a real reject
  • Clear notices, data-subject rights handled
  • No tracking before consent · hosting region on request*
PCI DSS 4.0.1

Payments

Any store that stores, processes or transmits cardholder data is in scope, there's no size exemption, and version 4.0.1 has been fully mandatory since March 31, 2025.

  • Tokenization, you never touch raw card data
  • Strict payment-script (Magecart) management & MFA
  • Architectures that keep your compliance scope small

Why accessibility matters right now

Under the US Department of Justice's 2024 rule, WCAG 2.1 AA is the federal standard for ADA Title II, and courts increasingly treat it as the benchmark for private (Title III) sites too.

2024In forceDOJ rule sets WCAG 2.1 AA as the ADA Title II standard.
Apr 24, 2026In effect nowCompliance deadline for larger public entities, already passed.

As of today, the April 2026 deadline is already in effect and the April 2027 deadline is approaching. Meanwhile, thousands of web-accessibility lawsuits are filed every year against private sites, so we test the right way (automated scans catch only a portion of issues) and build to 2.2 AA where it future-proofs you.

AI data governance

AI without the data risk

AI is the fastest-moving trust question of all: what happens to my data when it goes through an AI system? We have a clear answer.

  • The same controls as everything else, scoped access, encryption, and clear boundaries on what the system can see and do.
  • Sensitive workflows keep a human in the loop, automation with a person on the decisions that matter.
  • We document where data flows, so there are no surprises in your next review.
Secure data migration during a rebuild or replatform
Concept: a live data migration in progress
IMG 05 · MIGRATE · cover
Rebuilds & replatforming

Redesigns and migrations, without losing or exposing your data

We're experts in redesign and redevelopment, and a rebuild is where data risk usually hides. Moving live customer records, orders and content under time pressure is exactly where data leaks, breaks or disappears when it's done carelessly.

BeforeOld environmentLive records, orders, content, redirects and SEO equity, all still in place.
AfterNew environmentClean and secure, nothing lost, old environment decommissioned so stale data isn't left exposed.
  • Audit what data exists and where it sits
  • Move it through encrypted, access-controlled pipelines
  • Validate nothing is lost
  • Preserve redirects and SEO equity
  • Decommission the old environment cleanly
Both doors, build new, or fix what you have, lead to the same standard.
Security working session during a client engagement
A working session, security in the room
IMG 06 · PROCESS · cover
How we work

Security at every step of working with us

Our process is the same one our delivery teams run, with security as a thread, not an afterthought.

Security, woven through every step
1Audit

We assess your current site, brand or workflow, and you keep the findings whether or not we work together.

Security, accessibility & compliance gaps surfaced up front
2Scope

We define the work, sign the NDA and data-processing agreement, and set access at least privilege.

NDA + DPA signed; least-privilege access set
3Design & build

Secure-by-design engineering, with accessibility and privacy built in and review throughout.

Secure-by-design; reviewed by tools and people
4Launch & support

Hardened deployment, then ongoing monitoring, patching and support so security doesn't decay after go-live.

Hardened launch; patching so security doesn't decay
09Proof, not promises

Where the posture meets real projects

10In their words

What clients say about trusting us with the keys

Platforms we build on

Peer partnerships across the platforms we build on

Buyer checking 10Turtle ratings on a review platform
A buyer checking our ratings on a review platform
IMG 13 · REVIEWS · cover
Independently reviewed

We don't grade our own homework

Our reputation is verifiable on the platforms buyers and AI assistants actually check.

Trustpilot4.7/ 5Excellent · 34 reviews
G24.5/ 5pending verification*
Clutch27reviewsscore pending verification*
Googlerating pending verification*

We publish real, per-platform figures, never a uniform five stars. Our aggregate rating in this page's structured data maps to one genuine profile (Trustpilot). Figures marked * are pending owner verification before launch.

Coverage at a glance

ISO/IEC 27001cert details pending*
SOC 2 controlstype/period pending*
ADA / WCAG 2.1–2.2 AAbuilt & tested
GDPRArticle 32 measures
CCPAconsumer rights
PCI DSS 4.0.1tokenized payments
QA standardslicenses pending*
Trust & security FAQ

The questions a security reviewer asks

10Turtle holds ISO/IEC 27001 for information security (certificate number, accredited issuing body, certified scope and expiry pending owner verification). ISO 27001 is the international standard for an Information Security Management System; it is audited by an independent body, renewed on a three-year cycle with annual surveillance audits, and maps to GDPR Article 32. We can show the certificate and scope on request.

It depends on your buyers. US enterprise procurement is usually built around SOC 2; EU, UK and APAC organizations and regulated sectors typically expect ISO 27001. The two frameworks overlap heavily, so a partner running both can satisfy reviewers in either market. Tell us which your team reports against and we will map our posture to it.

We apply least-privilege access scoped to each role, encrypt data in transit (TLS) and at rest, store credentials in managed secrets rather than plaintext, sign NDAs before sensitive work, and run a documented incident-response process with prompt breach notification. A completed security questionnaire and data-processing agreement are available under NDA.

You do. On completion, all intellectual property and source code are assigned to you, no lock-in and no hostage code. We sign NDAs before sensitive work begins.

Yes. We build to WCAG 2.1/2.2 Level AA on the POUR principles and test with automated, manual and assistive-technology methods. WCAG 2.1 AA is the federal ADA Title II standard, with an April 24, 2026 compliance date for larger public entities and April 2027 for smaller ones, and courts increasingly apply it to private sites too, so building to it reduces both exclusion and legal exposure.

We build ecommerce to PCI DSS 4.0.1, which has been fully mandatory since March 31, 2025. That means tokenization so you never store raw card data, strict payment-script (Magecart) management, MFA, and architectures designed to keep your compliance scope as small as possible. PCI applies to any store handling cardholder data, with no size exemption.

Your data powers your solution and is not used to train external models (confirmation and retention terms pending owner verification). We apply the same scoped access and encryption as everywhere else, document data flows, and keep a human in the loop on sensitive workflows. We work with Anthropic as a partner, not a dependency, and design systems so you are not locked to one provider.

Yes. Because we maintain a formal security program, we can complete SIG-style security questionnaires and provide supporting evidence, certificate, DPA, sub-processor list and pen-test summary, under NDA, often much faster than vendors assembling answers from scratch.

It moves through encrypted, access-controlled pipelines. We inventory what exists, migrate with validation so nothing is lost, preserve redirects and SEO equity, and decommission the old environment cleanly so stale data is not left exposed.

We can host in the region your compliance requirements dictate (available hosting regions and providers pending owner verification). Tell us your data-residency needs and we will scope hosting accordingly.

Confident client handoff ready for the next step
Pre-CTA moment: a confident client handoff
IMG 14 · BAND · cover
Your move

Verify us in minutes, then let us verify your site

You've seen the posture. The fastest next step is a free audit: we'll review your current site or store for security, accessibility and compliance gaps and hand you the findings, no obligation. Need our security pack, DPA or a completed questionnaire first? Just ask.

No obligation The findings are yours to keep Security pack & DPA on request