Healthcare web design that earns patient trust and holds up to HIPAA and ADA.
One accountable partner, with a dedicated web team, branding team, and AI team built around healthcare.
A healthcare site has to do three hard things at once: protect patient data, stay accessible to every patient, and turn an anxious first-time visitor into a booked appointment. Most agencies are good at one. We engineer all three, whether you're building from zero or fixing a site that's overdue.
Items marked * are capability or representative claims pending owner verification before launch.
riverside-health.com/book
HC-HERO · BLANK SCREEN · 16:10
HIPAA-securedPHI encrypted · BAA signed
WCAG 2.1 AABuilt in & tested
One-tap bookingClick-to-call & online
TRUSTED BY TEAMS THAT SHIP
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01 · The stakes
Your website is the front door to care, and a legal surface most agencies underestimate.
Patients decide online before they ever call. A confusing, slow, or untrustworthy site doesn't just hurt your brand. It sends the patient to the practice listed below you.
0%
search online before booking
0%
read reviews before choosing
0%
of searches are on mobile
0×
more requests at a 4.5★+ rating
Industry research on patient behaviour (multiple 2025–2026 sources). These are sector figures, not 10Turtle outcomes, but they're why a slow or untrustworthy site quietly costs you patients.
Two bodies of law ordinary sites never touch.
HIPAA governs any page that collects, stores, or transmits protected health information: intake forms, patient portals, even certain marketing trackers. Penalties run from roughly $137 per violation to annual caps above $2 million.
Accessibility is a separate, parallel duty. Under the ADA, Section 504 of the Rehabilitation Act, and Section 1557 of the ACA, your site is expected to meet WCAG 2.1 Level AA. Healthcare is one of the most-targeted industries for web-accessibility lawsuits, and private ADA Title III claims can be filed today, regardless of any agency deadline.
That's the gap we close. We treat compliance as engineering, designed in from the first wireframe, tested before launch, and monitored after.
ADA · Title II & Title IIIBarrier-free access for every patient
Section 504Rehabilitation Act · for HHS-funded organizations
Section 1557ACA nondiscrimination in health programs
WCAG 2.1 / 2.2 · Level AAThe technical accessibility standard the laws point to
An ordinary business site is just the top layer. A healthcare site has to satisfy everything beneath it. Most agencies build the top. We engineer the whole stack.
What non-compliance can cost
$0per violation
$0M+annual cap, per category
How most agencies do it
Compliance bolted on at the end
A HIPAA "checklist" run once, near launch
An accessibility "overlay" widget, which users and courts reject
Trackers and forms added without checking for PHI leakage
Last year's read of the law
How 10Turtle does it
Compliance engineered from the first wireframe
Accessibility designed in and tested before launch, no overlays
HIPAA controls in the architecture: encryption, access, audit logging, safe trackers
A BAA executed before anyone touches a system that holds PHI
Built to the law as it stands today, then monitored after launch
The result is simple: the site that converts patients is the same site that protects them.
On May 7, 2026, HHS issued an Interim Final Rule extending the Section 504 web-and-mobile accessibility deadline, aligning with the DOJ's parallel ADA Title II extension. Here's the timeline that actually matters.
Rule issued
May 7, 2026
HHS issues the Interim Final Rule extending the Section 504 deadline. The public comment period ran through July 6, 2026.
15+ employees
May 11, 2027
Compliance deadline for organizations with 15 or more employees.
Under 15
May 10, 2028
Compliance deadline for smaller organizations.
The standard didn't changeStill WCAG 2.1 Level AA.
The duty is in effect nowThe underlying obligation not to discriminate never paused.
Private lawsuits were never pausedADA Title III claims can still be filed today.
The extra year is time to fix things properly, not a reason to wait.
Regulatory status current as of June 2026 (HHS-OCR docket HHS-OCR-2026-0004); re-confirm at publish in case of further rulemaking.
02 · Two ways in
Two ways in: build from zero, or fix what you already have.
There are really only two healthcare buyers: the ones starting fresh, and the ones rebuilding a site that no longer serves them. Both are exactly the right place.
Before · non-compliantAfter · WCAG AA
⇆
Illustrative before/after, real project screenshots are composited at build.
Redesign & replatform
Redesign, redevelop & replatform an existing site
We are experts in redesign and redevelopment. We audit your current site for accessibility, HIPAA exposure, speed, and SEO; remediate to WCAG 2.1/2.2 AA; and replatform or migrate (WordPress, Drupal, Webflow, or custom) without losing the search rankings you've earned.
Fix non-compliant forms, portals, and PDFs
Consolidate the microsites left behind by a merger or acquisition
SEO-safe migration with a full redirect map
Refactor, replatform, or replace: the lightest path that solves the problem
For a new practice, a new service line, a new location, or a digital-health product going to market. We start at the concept and build the brand, the patient experience, the integrations, and the compliance architecture as one coherent system, launch-ready and built to grow.
One team owns brand, site, integrations & compliance together
Compliance architecture designed in from the first wireframe
Built to scale as you add locations, providers, or services
Both doors carry equal weight. Our outbound work most often meets organizations mid-rebuild, so redesign and replatforming get the same depth of craft as a build from zero.
03 · What's included
What goes into a 10Turtle healthcare website.
Every healthcare build is assembled from the same compliance-first foundation, then tailored to your organization.
Patient-experience UX
Conversion mechanics
Integrations
Performance & SEO
HIPAA-safe AI
Tailored to your organization
Compliance-first foundationDesigned in · tested · monitored
HIPAA-grade engineering
TLS 1.2+ & AES-256 encryption
Role-based access + MFA
Audit logging
HIPAA-eligible hosting
Safe trackers, no PHI leakage
BAA signed where work touches PHI
Accessibility (WCAG 2.1/2.2 AA)
Keyboard & screen-reader support
Sufficient contrast & readable type
Accessible appointment forms
Captioned media
Accessible PDFs
No overlay widgets, tested for real
Most agencies bolt the bottom layer on at the end. We build it first, so the site that converts patients is the same site that protects them.
Encryption in transit and at rest (TLS 1.2+, AES-256), role-based access with MFA, audit logging, HIPAA-eligible hosting, vetted third-party code, and safe handling of marketing trackers so a pixel never leaks PHI. We execute a BAA wherever our work touches protected health information.
Keyboard and screen-reader support, sufficient contrast and readable type, accessible appointment forms, captioned media, and accessible PDFs, built in and tested, not bolted on with an overlay. We can also remediate and document an existing site.
Find-a-doctor and service-line navigation organized around how patients actually search, mobile-first layouts, fast pages, and a calm, trustworthy interface that reduces friction for stressed or first-time visitors.
One-tap click-to-call and low-friction online booking, prominent trust signals (credentials, reviews, accreditations), and clear paths to act, because most patients still want to reach a human quickly.
EHR/EMR connections (Epic, Oracle Health/Cerner, athenahealth, eClinicalWorks and more via FHIR/HL7), patient portals, online scheduling with automated reminders, telehealth video, secure messaging, digital intake and consent, payments, and insurance verification.
Core Web Vitals, clean technical SEO and site structure, and SEO-safe migration so a redesign preserves the rankings you've earned. Site architecture and on-page SEO are part of the build; campaign management is scoped separately.
Optional AI patient assistants that answer hours, services, and insurance questions from your approved content (never public medical diagnosis), plus automation for reminders, intake routing, and front-desk workflows, built as a partner on Anthropic's models, not a dependency. Explore AI automation
One website, wired into the systems your team already uses.
We connect the front end patients see to the back-office systems that run care, securely, through FHIR/HL7.
Your healthcare websiteconnected via FHIR / HL7
EHR / EMREpic, Oracle Health/Cerner, athenahealth, eClinicalWorks
Patient portalSecure records & results
Online schedulingAutomated SMS / email reminders
Telehealth videoVirtual visits
Secure messagingHIPAA-aligned
Digital intake & consentPaperless onboarding
PaymentsPCI-ready checkout
Insurance verificationEligibility checks
HIPAA-safe AI patient assistants: a partner, not a dependency.
Optional assistants answer hours, services, and insurance questions from your approved content (never public medical diagnosis), plus automation for reminders, intake routing, and front-desk workflows. Built on Anthropic's models*.
Healthcare isn't one buyer. A 12-hospital system and a two-chair dental practice need very different sites. We build for each, shaped to its patients, its regulators, and its growth goals. Jump to yours.
HC-HOSPITALS · 4:3
Hospitals & health systems
Large, multi-department sites where governance, accessibility, and a coherent brand across service lines matter most. We build and replatform with find-a-doctor, service-line navigation, and patient portals, engineered to WCAG 2.1/2.2 AA and to survive a merger without breaking.
Fast, mobile-first websites for single- and small-group practices that turn searches into booked appointments: online scheduling, click-to-call, reviews, and HIPAA-aligned intake forms.
Dental websites built to convert: treatment pages, before/after galleries, online booking, and accessible forms, with the same compliance backbone as our medical builds.
Calm, private, trust-first websites for therapy, psychiatry, and behavioral health, with discreet intake, secure messaging, and telehealth that respects how sensitive this care is.
Dermatology, orthopedics, OB-GYN, cardiology, ophthalmology and more: service-led sites that explain complex care simply, rank for specialty terms, and integrate with your EHR.
Product-grade websites and patient-facing platforms for telemedicine and digital-health companies: video visits, EHR/FHIR integration, secure messaging, and a compliance architecture built from MVP to scale.
Scalable, templated systems for groups managing many locations or providers: consistent brand, per-location pages and SEO, centralized booking, and one accessible standard across every site.
Premium, conversion-focused sites for med-spas, IV/wellness, and aesthetic brands that balance a polished brand with accessibility and the compliance rules that still apply to health services.
A compliance-first process, from audit to launch and beyond.
Five stages, with compliance designed in from the first one, not bolted on at the end. The free audit is step one, so you see exactly where you stand before you commit to anything.
1
Audit & discovery
We baseline what exists: accessibility, HIPAA exposure, speed, analytics, content, and search rankings, or, for a new build, your concept, audience, and goals. The same work as your free audit, taken deeper.
2
Scoping & architecture
We map service lines, patient journeys, and every integration, then design the compliance and data architecture up front. BAAs are executed before anyone touches a system that could hold PHI.
3
Design
Patient-experience UX and brand, accessible to WCAG 2.1/2.2 AA by design, not as a final pass.
4
Build & integrate
Engineering, EHR / portal / booking / telehealth integration, and QA that explicitly includes accessibility testing and security review.
5
Launch & ongoing support
SEO-safe migration with redirects, post-launch monitoring, and ongoing maintenance so accessibility and security stay current as the law and your practice evolve.
One accountable partner. A dedicated team for every layer.
You don't get a generalist who "does everything." You get one accountable agency where the engineering, the brand, the patient experience, and the automation were built to fit together from day one.
One point of accountability. One contract, one timeline, one team that owns the outcome end-to-end, no chain of outsourced vendors, no white-label markup.
Dedicated specialists, not generalists. A real web team, a real branding team, and a real AI team, each a specialist, all under one roof.
People who know today's rules. HIPAA, Section 504, ADA Title II/III, Section 1557, WCAG 2.1/2.2 AA, as they stand now, not last year's version. That precision is what earns trust from patients, regulators, and the AI assistants buyers now use to shortlist agencies.
Image, audio and video, because trust reads differently in each.
Platforms we build on
Peer partnerships across the platforms we build on
WordPressWooCommerceShopifyWebflowWixAnthropic
Compliance, by design
Compliance and trust, by design.
Accessibility and compliance are both an expertise (we build compliant, accessible sites for you) and a trust signal: your data and your patients are protected by design.
ISO 27001 *Information security management
SOC 2 *Hosting & infrastructure partners
HIPAA *Security & Privacy Rule safeguards; BAA where work touches PHI
ADA / WCAG 2.1–2.2 AABuilt in and tested on every build
Section 504 / 1557Readiness for HHS-funded organizations
Items marked * are pending owner verification before launch, real certifications and tiers only, never claimed before they're held.
09 · Questions
Healthcare web design: your questions, answered.
Healthcare web design is the design and development of websites for medical organizations: hospitals, clinics, dental and specialty practices, behavioral health, telehealth, and digital-health companies. It differs from a standard business site in three ways: it must protect patient data to HIPAA's standard, it must be accessible under WCAG 2.1/2.2 Level AA (ADA, Section 504, Section 1557), and it has to convert anxious patients who are comparing providers online. Those requirements are why healthcare sites cost and take more than ordinary ones.
At minimum: encryption in transit and at rest (TLS 1.2+ and AES-256), access controls with MFA, audit logging, HIPAA-eligible hosting, careful handling of any third-party trackers so they can't leak protected health information, and a signed Business Associate Agreement with every vendor that touches PHI. HIPAA compliance is a system of controls and documentation, not a single badge or plugin.
Possibly. Healthcare is among the most-targeted industries for web-accessibility lawsuits, and private ADA Title III claims can be filed at any time. In May 2026, HHS extended the Section 504 compliance deadline to May 11, 2027 (15+ employees) and May 10, 2028 (smaller organizations), but the standard (WCAG 2.1 AA) and the underlying duty not to discriminate did not change. The smart move is to meet WCAG 2.1/2.2 AA now; a free audit will tell you where you stand.
Yes, it's one of our specialties. We audit the current site, remediate accessibility and HIPAA gaps, and migrate or replatform with a full redirect map so the rankings you've earned carry over. We'll recommend the lightest path that solves the problem: refactor, replatform, or replace.
Yes. We integrate EHR/EMR systems (Epic, Oracle Health/Cerner, athenahealth, eClinicalWorks and others via FHIR/HL7), patient portals, online scheduling with automated reminders, telehealth video, secure messaging, digital intake and consent, payments, and insurance verification.
It depends on scope. Market ranges in 2026 run from roughly $4,000–$8,000 for a small-practice marketing site to $8,000–$50,000 for custom or multi-location builds, and well into six figures for full HIPAA-compliant platforms with deep integrations; timelines typically run from a few weeks to several months. Your free audit gives you a scoped estimate for your specific situation. For detailed scoping, see our web and redesign service pages.
Both. We build for hospitals and health systems, multi-location and DSO/MSO groups, private practices and clinics, dental, behavioral and mental health, specialty practices, telehealth and digital-health startups, and medical and wellness brands, each with a site shaped to its patients and regulators.
Yes. About 60% of healthcare searches happen on a phone, and slow pages lose patients in the first few seconds, so we build mobile-first and optimize for Core Web Vitals as standard.
Yes. Accessibility and security aren't a one-time project. The law and your practice keep changing. Our maintenance and support keeps your site monitored, patched, and current to WCAG 2.1/2.2 AA.
10 · Start here
See exactly where your healthcare website stands, free.
Send us your current site or your idea. We'll return a clear, no-obligation audit, and the fastest path to a site that earns patients and passes every check. Build new or fix what you have, same accountable team either way.
What your free audit covers
A specific, prioritized plan, not a sales call in disguise.
Accessibility & HIPAA exposure: where you're at risk under WCAG 2.1/2.2 AA and HIPAA.
Speed & mobile: Core Web Vitals and how the site really performs on a phone.
Conversion gaps: where anxious patients drop off instead of booking.
The fastest path: a prioritized roadmap, build-new or fix-what-you-have.
HC-FINAL-CTA · 16:9
Build new or fix what you have, same accountable team.
HC-HERO · BLANK SCREEN · 16:10
HC-TWO-DOORS · BUILD NEW · 16:10
WordPress
WooCommerce
Shopify
Webflow
Wix
Anthropic